KRA iTax Login (kra.itax.go.ke) — How to Sign In Without the Errors

Most iTax searches are people stuck at the door, not lost on the web: the login page, a password that does not work, or the iFCA-1000 error that appears right after correct credentials. Here is the shortest path through each.

The working login link

The official portal is https://itax.kra.go.ke/KRA-Portal/ — KRA's own service pages point there. Log in with your KRA PIN (the A000... number), the security stamp, and your password. KRA's generic login page (kra.go.ke) is marketing and FAQ content; the actual returns work happens on the iTax portal.

If your password does not work

  1. On the iTax login page, select "Forgot Password."
  2. Enter your KRA PIN and answer the security stamp arithmetic.
  3. KRA sends new login credentials to the email address registered on your PIN record — check spam, and confirm it is the mailbox you control.
  4. If you no longer have access to that email, contact KRA support: callcentre@kra.go.ke, or 020 239 0919 / 020 239 1099 / 0771 628 105. Have your PIN and ID details ready.

KRA's own FAQ answers "in case I forget my password" exactly this way, so ignore third-party sites selling "recovery services."

The iFCA-1000 error

iFCA-1000 is a session/timeout error on the iTax portal, not a rejection of your credentials: the portal sometimes drops the session between steps even when your PIN and password are correct. Fixes that actually work: retry the login (often clears it), switch to a different browser or incognito window, clear cookies for itax.kra.go.ke, or try again off-peak. If the error persists across browsers and times of day, KRA support can reset the account on their side.

What people actually do inside iTax

Once in, the two jobs are filing returns (income tax return by 30 June of the following year, nil return if you had no income) and checking or clearing obligations. If the portal shows arrears you do not recognise, resolve them before they block a tax compliance certificate.

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